Deakin University

Project title: Low Intensity mental health Support via a Telehealth Enabled Network (LISTEN) for adults with diabetes and CVD: Effectiveness and scalability

The LISTEN program will be the world's first national helpline providing mental health support via telehealth directly to adults with diabetes and cardiovascular disease.

Around half of all people with diabetes and cardiovascular disease (CVD) experience mental health problems. This has devastating consequences for clinical outcomes, quality of life, as well as for the healthcare system. 

LISTEN (Low Intensity mental health Support via Telehealth Enabled Network) provides a telehealth solution for integrated low-intensity mental health and diabetes and CVD self-management support. 

LISTEN will be delivered by allied health professionals servicing the National Diabetes Services Scheme (NDSS) Helpline, including diabetes educators, nurses, and dieticians, who have undertaken our brief, evidence-based training program. Adults with diabetes and CVD will have access to up to four (45-60 minute) LISTEN sessions.

The TTRA Project funding will enable us to evaluate if LISTEN is a feasible, effective and cost-effective solution for improving mental health outcomes in adults with diabetes and CVD. This important research will generate robust evidence needed by our partners (Diabetes Australia/NDSS and Diabetes Victoria) to inform clinical and commercial translation of LISTEN into a sustainable service, designed to have immediate and lasting positive impact on the mental health of people with diabetes and CVD.

TTRA Project Round:  One

State:  Victoria

Project Partners: 

  • Diabetes Australia
  • Diabetes Victoria
  • Australian Diabetes Educators Association


  • TTRA: $748,384
  • Industry Contribution: $104,504 cash, $535,645 in-kind

Duration:  December 2021 – March 2024

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